Returns and Refunds Policy

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*

Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

How to submit a return request:

Before you begin, sign in to your Bong Chief account. If you do not have a free account set up with us, you’ll need to create one before proceeding.

Email us from within your account and send order number and reason for return.

Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.


*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.